L1 Zimbra Email Support Engineer

Function: Email / Messaging Support

Experience: 1–3 years

Location: Rabale, Navi Mumbai

Employment: Full-time

Shift: Rotational / 24×7, as per project requirement

Qualification: Any Graduate with relevant experience

The candidate should have positive knowledge of Zimbra mail services, email troubleshooting, SMTP/IMAP/POP, DNS, mailbox administration and Linux fundamentals.

Zimbra Email User Support

- Provide L1 support to users for Zimbra email-related issues.
- Troubleshoot issues related to:
- Email sending and receiving
- Mailbox login
- Password-related issues
- Webmail access
- Mailbox quota

Basic Zimbra Administration

Perform authorized L1 administrative activities such as:

- Create/modify/disable email accounts as per approved request.
- Reset/unlock user passwords as per security procedure.




- Check mailbox status and quota.
- Modify mailbox quota based on approved requests.
- Check account status and service availability.
- Assist with mailbox provisioning and de-provisioning.
- Support distribution lists/groups as per defined procedures.
- Perform basic domain/account-level checks.
- Verify mailbox storage utilization.
- Maintain user and mailbox-related records.

Email Service Monitoring

- Monitor the availability and health of Zimbra email services.
- Monitor Zimbra services and identify service failures or abnormalities.
- Check basic status of services such as:
- SMTP
- IMAP/IMAPS
- POP/POP3
- LDAP
- MTA
- Mailbox
- Proxy

Anti-spam/Anti-virus

📌 Zimbra Email Support Engineer (Navi Mumbai)
🏢 Sisl Infotech
📍 Navi Mumbai