09 Oct
|
NCR Atleos
|
Mumbai
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key Responsibilities
• Manage end-to-end execution of contractual PM services in the Philippines.
• Ensure compliance with defined processes, systems, and contractual SLAs. Avoid Penalties & Revenue Leakage
• Coordinate with Field Service Coordinators (FSC), Territory Managers (TM), and Customer Success Managers (CSM) to ensure smooth operations.
• Ensure accurate and updated records to support effective PM planning and execution.
• Maintain and publish a consolidated PM tracker with performance insights.
• Identify challenges, drive corrective actions, and implement improvement plans to enhance PM closure rates
• Manage EER documentation by extracting completed PM data, validating accuracy, and accurate customer billing processes
• Consistently drive execution to meet timelines and delivery targets.
• Represent NCR in a skilled manner that enhances brand reputation and customer trust.
Key Skills & Competencies
• Strong coordination and stakeholder management skills
• Excellent communication and problem-solving ability
• Ability to manage multiple priorities and deadlines
• Proficiency in data tracking, reporting, and analysis
• Solid understanding of service operations and PM processes
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic inform
📌 Field Resource Specialist (Mumbai)
🏢 NCR Atleos
📍 Mumbai