Employee Related:

• Manage teams and ensure that individual / team / process targets are met

• Provide feedback to associates and prepare development plans for them

• Motivate team members and demonstrate positive retention of talent

•
Assist recent hires in shortening their learning curve

Operational Delivery:

• Ensure optimum staffing as required for meeting KPIs / SLAs / process metrics

• Facilitate the achievement of desired KPIs as per contract

• Maintain operational data (attendance, performance data, etc) and ensure that there are no open items on these deliverables

• Manage work allocation as per TAT and highlight any peaks / dips in volumes, performance, etc to stakeholders

•
Ensure accurate and timely reporting

Client Related:

• Devise, drive and deliver value adding projects / initiatives to the business





• Facilitate corrective and preventive action to address any gaps / leakages / issues or concerns raised by the business

• Maintain seamless flow of communication with all key stakeholders

• Maintain required documentation and audit trails for compliance requirements

• Run spot audits for adherence with the above

•
Work as P&C; domain expert for clients and business

Employer Related:

• Ensure compliance with internal policies and procedures, external regulations and information security standards

• Ensure timely reporting of data (P4P, LWP, etc)

Collect and provide data required for audit requirements

Responsibilities

• Process SLA management

• People management

• Client management

Qualifications
Bachelor's Degree or 10+2+3

📌 Assistant Manager (Noida)
🏢 EXL
📍 Noida