The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
HOW WILL YOU MAKE AN IMPACT
As the Senior Operations Specialist, you will play key role in supporting sales growth through exceptional customer service, strong operational execution and optimized product availability across Cartier India's network.

Acting as the main operational contact for boutiques and partners, you will support all Cartier product categories and oversee stock availability, replenishment, order flows, invoicing, returns and stock movements.

As the Senior Operations Specialist, you will contribute to business performance and uphold Cartier’s image by ensuring accurate, responsive and reliable operational support.





Reporting to the Operations Manager for Cartier India, you will work closely with Commercial, Supply Chain, Finance, Warehouse, IT and Maison Headquarters to resolve issues, improve processes and ensure a high level of service across the network.

WHAT WILL BE YOUR MISSION
Customer and Network Support
• Act as the main operational contact for boutiques and partners on stock availability, replenishment, returns and stock movements.
• Represent Cartier Operations through excellent communication, collaboration and service.
• Respond to operational inquiries within the defined 48-hour service level.
• Provide transparent guidance on operational processes, systems and tools.
• Build strong relationships with internal stakeholders and external partners.

Operational Excellence
• Monitor orders and shipment schedules to ensure the best possible delivery lead times.
• Work closely with Maison Headquarters, Wareh

📌 Senior Operations Specialist – India (New Delhi)
🏢 Richemont
📍 New Delhi