Role and Responsibilities

Quality & Process Excellence

• Monitor compliance with processes, SOPs, and quality standards.

• Conduct quality, ticket, and process audits.

• Support Incident, Service Request, Problem, and Change Management processes.

• Track and report service metrics, KPIs, and SLA performance.

• Identify process gaps and recommend corrective and preventive actions.

• Maintain process documentation, audit records, and quality reports.

• Drive quality and continuous improvement initiatives.

• Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.

• Present actionable insights and recommendations through reports and dashboards.

Excel, Reporting & Automation

• Develop, maintain, and automate operational and management reports using advanced Excel.

• Collect, consolidate, analyse, and interpret data to support business decisions.

• Identify trends, patterns, and improvement opportunities through data analysis.

• Ensure data accuracy, integrity, and completeness.





• Automate repetitive reporting and quality activities using VBA, Python, and AI-powered solutions.

• Develop and support AI-powered agents and automation solutions to streamline repetitive quality, audit, compliance, and reporting activities.

• Prepare management reports, dashboards, and performance scorecards.

PowerPoint & Presentation Support

• Create skilled, impactful presentations for management and client reviews.

• Develop templates, charts, dashboards, and visualizations to communicate insights effectively.

• Ensure accuracy, consistency, and high-quality presentation standards.

• Maintain branding, formatting, and document quality.

• Simplify complex information through effective visual storytelling.

Power BI & Dashboarding

• Design, develop, and maintain Power BI reports and dashboards.

• Build efficient data models and manage relationships across multiple data sources.

• Analyse operational and business d

📌 Contractor - Delivery Excellence Job (Pune)
🏢 Yash Technologies
📍 Pune