Provides real-time voice support to BG field engineers, resolving operational and system-related queries to help them complete jobs efficiently, minimize delays, and improve the overall service experience.
Responsibilities
• Deliver real-time voice support to BG field engineers, enabling seamless task completion and minimizing operational disruptions.
• Provide expert guidance on systems, processes, scheduling, parts, and service-related queries.
• Drive engineer engagement through effective NPS survey promotion and feedback collection.
• Ensure compliance with quality, regulatory, and operational standards while maintaining accurate interaction records.
• Maximize first-call resolution and proactively identify improvement opportunities to enhance engineer and customer experience.
Qualifications
Graduate 1 - 3 Years
📌 Executive (Pune)
🏢 EXL
📍 Pune