Department:
Technology

Our Company Promise

We are committed to provide our Employees a stable work setting with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
As a Manager, Artificial Intelligence supporting Southwest’s Agentic AI initiatives, you’ll lead a multi-disciplinary Pod delivering high impact AI and machine learning solutions for both Customer and enterprise needs. You’ll set strategy and roadmap, manage a portfolio of AI products, and partner across Business, Product, Engineering, and Data to translate complex problems into scalable, well-governed solutions. With accountability for execution and measurable outcomes, you’ll guide Teams to deliver reliable, high quality results while fostering a culture of collaboration, innovation, and continuous improvement.



As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring multiple Manager Artificial Intelligence across multiple Pods focused on Agentic AI —each offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwest’s operation. Read on to learn more about the Pods you could support.

• Manager Artificial Intelligence – Agentic AI, Customer & Commercial
Leading the Agentic AI – Customer & Commercial Pod, you’ll lead a cross‑functional Team (Engineering, Product, Quality) building intelligent, Customer‑facing AI experiences that make it easier to get help, explore options, and complete transactions through natural, plain‑language interactions. You’ll own the full lifecycle—from problem framing and solution design to production performance—ensuring agents deliver sustained, measurable business impact. This includes set

📌 Manager Artificial Intelligence – Agentic (India)
🏢 Southwest Airlines
📍 India