This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Principal, Machine Learning Engineer (L5) based in India.

We are seeking a highly experienced Principal Machine Learning Engineer to build the next generation of AI-powered customer engagement solutions. In this role, you will develop foundational machine learning capabilities that enable applications, AI agents, and communication channels to understand customer context, behavior, and preferences. You will lead the design and implementation of advanced AI/ML systems, bridging cutting-edge research with scalable, production-ready engineering. Working on complex challenges involving large language models (LLMs), retrieval strategies, and personalized experiences, you will transform innovative ideas into impactful solutions. You will operate in a quick-paced, remote-first environment that values experimentation, technical excellence, and rapid delivery. This is an opportunity to influence technical direction, mentor engineering talent,



and shape intelligent customer experiences at global scale.

n

Accountabilities

• Lead AI/ML innovation: Design, develop, and deliver advanced machine learning capabilities for intelligent customer engagement, supporting new functionality within a rapidly evolving product environment.

• Drive research and experimentation: Translate ambiguous business and technical challenges into structured research initiatives, design rigorous experiments, and validate hypotheses through rapid development cycles.

• Advance LLM and contextual intelligence capabilities: Investigate and implement state-of-the-art LLM orchestration, embedding models, retrieval strategies, vector stores, and data-driven personalization techniques.

• Build production-grade ML systems: Architect, develop, and deploy scalable machine learning services capable of processing high-volume data and supporting streaming and real-time inference work

📌 Principal, Machine Learning Engineer (India)
🏢 Jobgether
📍 India