Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, cutting-edge, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance
The Client Success Specialist is a seasoned subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the company.

This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients this role drives client-facing activity through the company's Client Success Management Charters of Adoption, Expansion and Renewal.





Acting as the clients’ trusted advisor they help the client realize value from their relationship with the company and ensure the client’s relationship experience is a positive one.

This role works in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.
What we are looking for
Key Roles and Responsibilities:
Client Nurture / Relationship
Develop and maintain the relationship with client representatives to Management level, being recognised as the client’s ‘trusted advisor’ at NTT
Ensure the client is able to interact successfully with NTT and to optimise the engagement (measurable through improving CSAT)
Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT
Adoption Charter
Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate)
Proactively

📌 Client Success Manager (Navi Mumbai)
🏢 NTT Global Data Centers
📍 Navi Mumbai