Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We're looking for a professional and customer-focused Reservation Associate to join our dynamic team in Udaipur, India. In this role, you will be instrumental in delivering exceptional service by managing reservations, responding to customer inquiries, and ensuring seamless booking experiences. You will be the backbone of our reservation operations,



combining organizational excellence with genuine empathy to create positive interactions with every customer. This position requires someone who is detail-oriented, collaborative, and committed to maintaining the highest standards of accuracy and customer satisfaction.
• Process reservation requests accurately using our reservation management system, ensuring all customer information and booking details are correctly documented and verified
• Respond to customer inquiries via phone, email, and other communication channels in a qualified and friendly manner, addressing requests promptly and thoroughly
• Provide customers with comprehensive information about services, availability, pricing, policies, and special offerings to facilitate informed decision-making
• Manage multiple reservation requests simultaneously while maintaining composure and delivering consistent quality service to each customer
• Input, update, and maintain customer information and reservation

📌 Reservation Associate (Udaipur)
🏢 AccorHotel
📍 Udaipur