Job Purpose
The role has end-to-end accountability for transformation / transition readiness and onboarding of GFS activities / people into the GCC Hub in India. It is responsible for the successful deployment of the agreed operating model for in-scope receiving teams, working closely with GFS Tower leads and Strategy, Value Delivery and Transformation function to deliver agreed transformation tollgates and outcomes. The role provides interim oversight of operational and people for onboarded teams until the steady-state organizational structure and local operational leadership are fully established.
Key Responsibilities
1. Operating Model Deployment & Onboarding
• Own the overall readiness of the receiving organisation in India for the transition of GFS/Finance activities from existing hubs into the GCC India Hub.
• Lead the deployment of the target operating model for in-scope processes and teams, ensuring alignment with tower leads, program / strategy lead and functional stakeholders.
• Partner with tower leads, hub leadership, project teams,
local HR and engagement teams to embed the target operating model, culture and ways of working in the GCC India Hub.
• Ensure GFS India teams are fully onboarded, set up and supported.
• Drive and support deployment plans in which the receiving teams progressively assume responsibility and accountability for service delivery, including ramp-up governance and exit criteria decisions.
2. Delivery, Quality, Risk & Control
• Oversee timely and high-quality completion of key deliverables and artefacts (e.g. SOPs, RACIs, KPIs, controls, SLAs, exit criteria) for each transformation transition phase.
• Monitor the appropriateness, capacity and quality of work delivered by receiving teams during Knowledge Transfer, pilot and stabilization phases; identify issues and take corrective actions where required.
• Ensure robust governance and risk management throughout the transformation transition, including adherence to GSK control f
📌 Associate Director (Bengaluru)
🏢 GSK
📍 Bengaluru