Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Position summary
The Senior Director, Operational Excellence & Quality Improvement leads the strategic enhancement of Gracenote’s end-to-end global operating model. This executive establishes robust governance, metrics, quality systems, and cross-functional alignment to drive customer trust, data accuracy, scalability, operational efficiency, and resilience.
Translating growth, automation,



and content-modernization strategies into high-impact operating plans, this role leads cross-functional teams across Content, Product, Engineering, Customer Success, Commercial, and Strategy to champion data-informed decisions and continuous improvement.
Key responsibilities
• Define and execute the global operational excellence and quality strategy across Gracenote.
• Establish high-impact performance governance, risk management, QA protocols, and continuous improvement frameworks.
• Align business goals with initiative portfolios, resource planning, and explicit performance outcomes.
• Proactively mitigate operational, technology, and transformation risks before they impact customers.
• Own the end-to-end quality framework, including SOPs, audits, monitoring, alerts, and process QA.
• Lead incident management, root-cause analysis (RCA), and corrective/preventive action (CAPA) tracking.
• Eliminate customer

📌 Senior Director, Operational Excellence (Bengaluru)
🏢 The Nielsen
📍 Bengaluru