Description

Responsibilities: Demonstrate expertise in core Service Now modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc

- Demonstrate Experience with presenting Service Now solutions to clients in a value-led approach. Case study would be provided for round 2.
- Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
- Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
- Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
- Evaluate Service Now products and solutions that might improve or enhance services provided, while aligning and working closely with onshore Service Now leadership.
- Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
- Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business advantages to clients of using Service Now.
- Hands-on experience creating demos, and ability to demonstrate Service Now products and technologies effectively to audiences of varied technical knowledge.
- Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
- Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Qualifications we seek in you!

Minimum Qualifications

- experience in the IT industry
- technical experience with the Service Now platform
- Deep understanding of Service Now platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, Sec Ops, Finance and Supply Chain etc.)




- Worked in presales environments with experience on large scale Service Now bids
- Experience supporting a Sales team to win new business in new and existing accounts
- Excellent customer facing, presentation and communication skills (written and verbal)
- Good business analysis and requirements analysis skills
- Must be able to work as part of a small team with minimal day-to-day supervision
- Travel availability up to 40% within North America to support onsite client work
- undefined

Preferred Qualifications/ Skills

BSc in Computer Science or Computer Engineering Service Now Presales Accreditations Service Now Systems Administrator certification

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Certified Cloud Security Professional - Udemy Udemy

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Database Server, Design Thinking, Executive Presence, Greenplum Database, Inclusion, Microsoft Power BI, Microsoft SQL Developer, Microsoft SQL Server, Microsoft SQL Server Reporting Services, Modernizing Operations, MySQL, Oracle Enterprise Resource Planning (ERP) Systems, People Leadership, Personal Effectiveness, PL/SQL (Programming Language), Risk Management, SQL Server Integration Services (SSIS), Stored Procedures, Storytelling

Language

English

Language Proficiency -

Advanced - C1





Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Director - Application Development 3 (India)
🏢 1401 Genpact India
📍 India