Job Description:

The Helpdesk Support Executive will provide first-level user and application support for the Web and Mobile applications. The resource will act as the first point of contact for officials, industries/applicants and other users.
Key Responsibilities
• Provide user support for login, password, access, navigation and basic application issues.
• Log, categorize, prioritize and track incidents/service requests in the Helpdesk system.
• Perform initial troubleshooting and provide basic resolution/workarounds.
• Support users during State/SPCB/PCC onboarding and day-to-day UCAMS usage.
• Escalate functional issues to the BA/Functional team and technical issues to Development/DBA/Dev Ops teams.
• Track open issues and ensure timely resolution as per defined SLA/TAT.
• Communicate ticket status and resolution clearly to users.
• Maintain FAQs,



troubleshooting guides and knowledge-base information.
• Prepare basic ticket, SLA and issue-status reports.
Skills & Experience
• 1–3 years in Helpdesk, Service Desk, Application Support or User Support.
• Experience supporting Web/Mobile applications and ticketing systems.
• Good troubleshooting, coordination and documentation skills.
• Robust communication and user-handling skills.
• Ability to communicate effectively in Hindi and English.
• Experience with Government/e-Governance applications is preferred.

Role Focus: User Support | Ticket Management | State Onboarding | Basic Troubleshooting | Escalation | SLA Tracking

📌 Helpdesk Support Executive (India)
🏢 Trigyn Technologies
📍 India