JOB DESCRIPTION – Service Engineer

1. Job Safety Assessment report for every event and report the unsafe condition to the customer

and send Near hit report with photographs to dealer safety manager.

2. Gather customer feedback and address any additional concerns or questions they may have

regarding the service.

3. Need to update on current Cummins Product to customer.

4. Identify required parts for repairs and generate leads, while creating EFSR before customer

signoff,

5. Collaborate with service advisors, other technicians, and support staff to ensure smooth service

operations and effective problem-solving.

6. Ensure "Calling to Service advisor after work completion before leaving from customer site for

collecting customer feedback by Service advisor".

7. Responsible for dealer total service support

8. Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part

Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings

Qualifications and Competencies : B.Tech / Dip / ITI:



Automobile / Mechanical / Electrical :

Technical Expertise: In-depth knowledge of the equipment and their components is crucial for

diagnosis and resolving technical issues.

Problem-Solving Abilities: The ability to identify and troubleshoot mechanical and electrical

problems in equipment and implement effective solutions.

Customer Service: A customer-centric approach is essential to provide excellent service to

customers, address their concerns, and ensure customer satisfaction. Communication Skills:

Should know English verbal & written communication as well regional language + Effective

communication with customers, the service team, and other stakeholders is vital for conveying

technical information clearly and professionally.

Time Management: Efficiently managing service appointments and repair tasks to meet customer

expectations and minimize downtime.

Diagnostic Tools and Equipment: Accurately diagnose

📌 Trainee Service engineers (Hyderabad)
🏢 Dhanush Mepcentre
📍 Hyderabad