Workday Application Managed Services Lead

Candidate profile

• At least 9 years of experience in Workday support, configuration, or delivery, including at least 3 years leading multidisciplinary Workday teams.

• Accountable for leading the Workday Functional Experts across Absence, Compensation, Recruiting, Security, and Talent, together with the Workday Integrations Expert.

• Owns end-to-end service delivery, team capacity, work allocation, prioritization, quality assurance, and adherence to agreed SLAs and support KPIs.

• Acts as the primary escalation point for major incidents, recurring problems, complex cross-module issues, and high-impact production changes.

• Provides functional and technical governance for Workday configuration and integrations, ensuring solutions are secure, scalable, supportable, and aligned with enterprise architecture and HR process standards.

• Coordinates impact assessments and dependencies across Workday modules, integrations, downstream systems, business processes, reporting, security, and data.

• Leads release management,



regression planning, tenant management, change control, and readiness activities for Workday updates and business-led enhancements.

• Drives operational excellence through root-cause analysis, knowledge management, automation, service improvement plans, and reduction of recurring incidents and manual effort.

• Partners with HR, IT, security, vendors, and senior stakeholders to translate business priorities into a clear support and enhancement roadmap.

• Produces and presents service reviews covering demand, SLA performance, incident trends, risks, capacity, backlog, release readiness, and improvement actions.

• Coaches and develops team members, builds succession and cross-skilling plans, and maintains sufficient functional and technical coverage across locations and time zones.

• Solid understanding of ITIL service management, information security, data protection, audit controls, and support governan

📌 Workday Application Managed Services Lead (India)
🏢 Elfonze Technologies
📍 India