JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.
Helpdesk Executive Job Description
Position Overview
The Helpdesk Executive serves as the first point of contact for technical support, providing timely assistance to end-users experiencing IT-related issues. This role ensures smooth day-to-day operations by resolving technical problems, managing support tickets, and maintaining high levels of customer satisfaction.
Key Responsibilities
Technical Support & Troubleshooting Respond to incoming support requests via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network connectivity issues. Provide remote and in-person technical assistance to users across the organization. Escalate complex technical issues to senior IT staff or specialized teams when necessary.
Ticket Management Log all support requests accurately in the helpdesk ticketing system. Track, prioritize, and manage tickets through to resolution. Maintain detailed documentation of issues, troubleshooting steps, and solutions. Follow up with users to ensure issues are fully resolved and satisfaction is achieved.
User Support & Training Guide users through step-by-step solutions for common technical problems. Assist with software installations, configurations, and updates. Provide basic training on standard applications and systems. Create and maintain user guides and knowledge base articles.
System Maintenance Perform routine system checks and preventive maintenance. Set up
📌 Helpdesk Executive (Amravati)
🏢 JLL
📍 Amravati