Req ID: 381757

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

• Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a solid understanding of hospital workflows and operational support.

• Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.

• Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.

• Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.

• Diagnose and resolve application, interface, data, integration,



and workflow-related issues using logs, database queries, and system analysis.

• Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.

• Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.

• Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.

• Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.

• Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.

• Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.

• Participate in on-call support rotations and

📌 Delivery Senior Analyst (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru