Key Responsibilities
Incident & Problem Management
• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.
Reliability Engineering
• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.
Change, Release & Risk
• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.
Automation, Monitoring & Observability
• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery,
and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.
Leadership & Mentorship
• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.
Skills & Qualifications
Technical (Mandatory)
• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Solid Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
Reliability & Operations
• Major
📌 Applications Support Specialist (Pune)
🏢 Ensono
📍 Pune