JOB DESCRIPTION

Cloud NOC Lead

RFP | Service Operations Leadership

ROLE PURPOSE

ENGAGEMENT CONTEXT

Lead day-to-day NOC operations,
operational governance, escalations and service assurance for cloud
operations, coordinating L1/L2 resources and customer stakeholders.

multi-business-unit cloud workplace
with AWS and Azure workloads; 18x7 managed operations; customer
monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous
improvement.

Key Responsibilities

· Lead monitoring, incident
handling, escalation, handover and service reporting.

· Oversee Datadog, CloudWatch,
Azure Monitor and ITSM operating workflows.

· Review critical/high incidents
and coordinate technical teams through resolution.

· Track SLA/OLA, backlog, aging,
recurring incidents, alert volumes and risks.

· Drive shift readiness, runbook
compliance, handovers and operational discipline.

· Coordinate major-incident
response, bridge management and post-incident actions.

· Review alert quality and drive
observability improvements.

· Ensure SOPs, escalation




matrices and knowledge articles remain current.

· Facilitate problem-management
reviews and recurring-issue elimination.

· Identify
automation/auto-remediation opportunities.

· Prepare operational summaries
and support service reviews.

Must-Have Technical & Operational Skills

· 7+ years IT operations/NOC
experience, including 2+ years in a lead role.

· AWS/Azure cloud operations and
observability.

· 18x7/24x7 NOC or
managed-services leadership.

· Incident, Major Incident,
Problem and Change Management.

· Datadog, CloudWatch, Azure
Monitor and ITSM workflows.

· SLA/KPI reporting and
operational governance.

· Strong stakeholder
communication and escalation management.

· Distributed-team and
shift-handover leadership.

· Analytical approach to trends
and continuous improvement.

Nice-to-Have Skills

· ITIL v4.

· AWS/Azure certification.

· Event-to-ticket
automation/auto-remediation.

· ServiceNow/Jira Servi

📌 Cloud NOC Lead (Chennai)
🏢 SRM Technologies
📍 Chennai