Overview

Overview

The Client Enablement Manager will own the end-to-end client journey for OneSuite, our AI-powered marketing platform, from onboarding and implementation through adoption and long-term success. The role acts as the bridge between clients and internal Product, Engineering, Marketing and Operations teams, ensuring successful delivery, stakeholder alignment, AI adoption and continuous improvement.

Responsibilities

Key Responsibilities

Client Onboarding & Enablement

• Own end-to-end onboarding from account setup through successful go-live.

• Configure client accounts, user roles and permissions.

• Develop onboarding plans and ensure timely implementation.

• Deliver tailored training sessions for business and technical users.

• Create onboarding guides, knowledge base articles, FAQs and documentation.

Client Success & Adoption

• Drive platform adoption and long-term client success.

• Monitor usage metrics and identify adoption gaps.

• Conduct regular client reviews and recommend recent platform capabilities.





• Build trusted relationships with client stakeholders.

Product & Delivery Management

• Coordinate multiple client implementations and enablement initiatives.

• Partner with Product, Engineering, Marketing, Creative, Finance and Operations teams.

• Track timelines, risks, dependencies and delivery milestones.

• Support Agile delivery methodologies including Scrum ceremonies and backlog prioritization.

• Ensure quality documentation, reporting and governance throughout delivery.

AI Enablement

• Enable clients to leverage AI-powered capabilities within the platform.

• Promote AI-driven workflow automation and productivity improvements.

• Capture client feedback to influence future product enhancements.

Qualifications

Skills & Experience

Required Experience: 5–10 years

Must Have

• 5–10 years of experience in Client Success, Product Management, Project/Program Management, Customer Enablement or SaaS implementation.

• Experienc

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🏢 Publicis Groupe Holdings
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