Windows Application Support – 5 to 8 Yrs of Experience – Pune – 24/7 Support
About the Team
The Front Arena Production Support team provides critical application and operational support for the FIS Front Arena platform and its supporting infrastructure. The team works closely with business users, infrastructure, database, network, security, development, CX and other technology teams to maintain platform stability and availability across production and non-production environments.
What you will be doing
• Provide L2/L3 production support for FIS Front Arena and associated applications and services.
• Monitor application health, Front Arena services, interfaces, scheduled jobs, and infrastructure components.
• Investigate and resolve production incidents using application logs, operating-system logs, SQL/database information, and monitoring tools.
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• Lead incidents through investigation, resolution, stakeholder communication, and root cause analysis.
• Coordinate Front Arena deployments, upgrades, patches, configuration changes,
and infrastructure activities across UAT and Production.
• Coordinate with database, Windows/Linux, network, security, identity, and infrastructure teams for cross-platform issues.
• Support SSO/IDP, certificates, service accounts, connectivity, and access-related issues affecting Front Arena.
• Prepare and execute implementation plans, validation steps, and rollback procedures through established change-management processes.
• Participate in major incident calls and coordinate technical teams until service restoration.
• Perform RCA for recurring and high-impact incidents and drive corrective and preventive actions.
• Maintain operational documentation, support procedures, troubleshooting guides, and technical runbooks.
• Identify opportunities for automation, proactive monitoring, and reduction of recurring operational issues.
What you bring
• 5 to 8 years of experience in Windows Application Production Support or Enterpris
📌 Windows Application Support (Pune)
🏢 FIS
📍 Pune