Description

• Lead the design, development, and implementation of Service Now solutions; • Provide technical guidance and mentorship to team members; • Collaborate with stakeholders to gather requirements and define project scope; • Perform configuration, customization, and integration of Service Now platform components; • Ensure adherence to best practices and standards in Service Now development; • Troubleshoot and resolve technical issues in the Service Now platform; • Conduct knowledge transfer sessions and training for end users and support teams; • Stay up-to-date with Service Now releases, features, and industry trends. • Lead the design, development, and implementation of Service Now solutions; • Provide technical guidance and mentorship to team members; • Collaborate with stakeholders to gather requirements and define project scope; • Perform configuration, customization, and integration of Service Now platform components; • Ensure adherence to best practices and standards in Service Now development; • Troubleshoot and resolve technical issues in the Service Now platform; • Conduct knowledge transfer sessions and training for end users and support teams; • Stay up-to-date with Service Now releases, features, and industry trends.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Service Now Certified System Administrator (CSA) - Udemy Udemy

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Service Now Platform, Storytelling

Language

English (Required)

Language Proficiency -





Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application Service Now N

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a energetic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Tech Lead - Enterprise Application ServiceNow N 4C (India)
🏢 1401 Genpact India
📍 India