Description
Responsibilities: Engage with senior stakeholders across the globe to understand needs, define compelling business cases, and drive transformational change in Knowledge Services. Own and drive the Enterprise Knowledge Management (KM) strategy, focusing on governance, knowledge architecture, technology enablement, content, collaboration, culture building, and change management. Lead the transformation agenda across technology, analytics, and process excellence to optimize the KM function. Manage and enhance the Enterprise Knowledge engine, overseeing knowledge delivery platforms, collaboration channels, and evaluating third-party tools for improved user experience and search capabilities. Design and build virtual workspaces for better employee experience, knowledge sharing, and social collaboration, creating a holistic workplace environment. Standardize and coordinate how knowledge is defined, created, captured, and managed across a global team, while automating workflows to improve efficiency. Drive the collective intelligence agenda by building a unified knowledge culture, creating a content engine, and ensuring a consistent user experience. Build and manage robust content funnels, ensuring standardized methodologies, templates, and frameworks are used for content creation and curation across the organization.
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing
Certifications
ITIL Foundation - Axelos Axelos, PMP - Udemy Udemy, Six Sigma Green Belt Certification - American Society for Quality (ASQ)American Society for Quality (ASQ)
Required Skills
Automation Technology, Content Strategy, Knowledge Process Outsourcing, Sourcing Management
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Knowledge Management
Remote Type -
Hybrid
Work Shift -
Any (India)
Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
📌 Lead - Knowledge Management 3 (India)
🏢 Genpact
📍 India