Job Description

Roles and Responsiblities:

Report Generation: Create daily, weekly, and monthly MIS reports on IT service performance.
Dashboard Management: Maintain and optimize real-time Service Now dashboards for stakeholder visibility.
Data Integrity: Audit Service Now data regularly to ensure accuracy, completeness, and consistency.
Trend Analysis: Analyze operational metrics to identify performance bottlenecks and process improvement areas.
Stakeholder Collaboration: Gather reporting requirements from business leaders and translate them into technical solutions.
Shifts: US Shifts + Oncall
Fluent in English, in both oral and written communication

Desirable Skills:

Service Now Administration: Certified System Administrator (CSA) credential.
Scripting: Experience with Java Script, Python, or Power Shell for automated reporting.
API Integration: Knowledge of REST/SOAP APIs to extract Service Now data into external data warehouses.
Behavioral Attributes:
Analytical Thinking: Strong problem-solving skills with high attention to data detail.
Communication: Ability to explain complex data insights to non-technical stakeholders clearly.
Time Management: Excellent organizational skills to handle multiple reporting deadlines simultaneously.
Adaptability: Eagerness to learn recent platform features and upgrade skills as technologies evolve.

Required Technical/ Functional Competencies

Primary Skills:
Service Now Reporting & Dashboards: Expert configuration of Performance Analytics, indicators, and interactive dashboards.
Data Extraction & Analysis: Advanced querying skills using SQL and relational databases.
Data Visualization: Advanced proficiency in Power BI, Tableau, or Excel (Power Query, Pivot Tables).
ITIL Framework: Strong understanding of IT Service Management (ITSM) processes like Incident, Problem, and Change Management.
Qualifications and Education Requirements:
Education:



Bachelor’s degree.
Experience: Minimum 3–5 years of experience in an MIS or Data Analyst role.
Platform Experience: At least 2 years of dedicated experience working with Service Now reporting modules.
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.
Certifications:
Service Now Performance Analytics Certified Micro-Badge or ITIL v4 Foundation certification.

Required Behavioral Competencies

Accountability:

- Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

- Participates in team activities and reaches out to others in team to achieve common goals.

Agility:

- Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Customer Focus:

- Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

- Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

- Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Certifications

Good To Have At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture

📌 Consultant - Service Now ITSM Job (India)
🏢 Yash Technologies
📍 India