Description

:

We are seeking an experiencedOracle Fusion Technical Support Consultantto join our Global Shared Services Centre (SSC) in Hyderabad.

Our Oracle Fusion landscape supports40+ countries across APAC, EMEA, North America, and LATAM, making this a high‑impact global support position.

The primary responsibility is tosupport and maintain existing Oracle Fusion technical components, including templates, reports, integrations, e‑invoicing processes, and interface frameworks.

In addition to day‑to‑day support, the role will also work onsmall change requestsand mayparticipate in larger global projectsas needed.

Key responsibilities

1. Global Technical Support & Issue Resolution (Primary Focus)

- DeliverL2/L3 technical supportfor Oracle Fusion across 40+ countries and multiple time zones.

- Troubleshoot issues related to:

BI Publisher, OTBI Reports & FRS

BICC

FBDI/HCM/financial interface errors

REST & SOAP API integrations

UCM file transfers and staging table exceptions

- Investigate and resolve regional localization issues (tax, statutory fields, formats).

- Provide root‑cause analysis and implement sustainable fixes.

- Knowledge of Sandbox creation, Webservices, exposure to Groovy Script.

2. Template Maintenance & Localization

- Support, modify, and enhanceBI Publisher templatesacross:

GL, AP, AR, FA, CM

Procurement

PPM

Subscriptions

RMCS
- Ensure templates meet:

Global standards

Local statutory requirements

Branding, language, and formatting conventions

3. E‑Invoicing Support (Multi‑Region)

- Support e‑invoicing processes across APAC, EMEA, LATAM, and North America.

- Troubleshoot schema validations, rejections, data extraction issues, and statutory updates.

- Work with regional Finance and Tax teams for compliance and legislative changes.

4. Integration Support (Mule Soft Collaboration)

- Act as theOracle Fusion technical liaisonfor all Mule Soft integrations.

- Support Oracle-side integration components:

REST/SOAP service enablement

FBDI inbound processes

BI Publisher extracts

UCM interfaces

- Help troubleshoot cross‑system issues using payloads, logs, and error reports.

- Support testing for integration changes and enhancements.

5. Reports Support & Enhancements

- Maintain and troubleshoot:

OTBI reports





BI Publisher reports & data models

Financial Reporting Studio (FRS) reports

- Optimise report performance and ensure accuracy across global regions.

6. Support for Small Change Requests

- Deliver minor enhancements to existing:

Templates

Reports

Data models

FBDI integrations

API configurations

BICC PVO Enhancements

- Participate in scoping, technical impact analysis, and documentation.

- Ensure changes are fully tested and deployed following standard change control.

7. Participation in Larger Projects (as needed)

- Assist in requirements gathering, technical design, testing, or cutover tasks.

- Support global rollouts, new country onboarding, or module enhancements.

- Contribute technical inputs for integration, reporting, and data conversion activities.

8. Quarterly Patch Support

- Perform technical impact assessment after each Oracle Cloud quarterly update.

- Run regression testing and fix patch‑related defects.

- Coordinate with global stakeholders on any changes impacting technical components.

In‑Scope Oracle Fusion Modules

- Financials:GL, AP, AR, FA, CM

- Procurement

- Project Portfolio Management (PPM)

- Subscriptions Management

- Order Management (OM)

- Revenue Management (RMCS)

These modules are deployed globally across40+ countries in APAC, EMEA, NA & LATAM.

IT at AVEVA

Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally.

We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance.



We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.

Find out more:

India Benefits include:

Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being in office 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

📌 Oracle Fusion Technical Support Consultant (India)
🏢 Aveva
📍 India