Job Title: L2 Cloud Support Engineer
Experience: 3-6 Years
Location: Chennai / Bangalore (Other India locations may be considered)
Employment Type: Contract – 12 Months (Extendable)
Shift: Rotational 24x7 Global Support

Job Summary

We are seeking a Cloud Support Engineer with hands-on experience in Azure, AWS, and/or Google Cloud Platform (GCP). The candidate will be responsible for providing Level 2 technical support, troubleshooting cloud infrastructure issues, and assisting customers with implementation and operational support.

Responsibilities

- Provide L2 support for cloud infrastructure and services across Azure, AWS, and GCP.

- Troubleshoot incidents related to compute, storage, networking, security, backup, and monitoring services.

- Support cloud deployments, migrations, and implementations.

- Analyze logs and resolve technical issues within SLA timelines.

- Perform incident, problem, and change management activities.

- Create technical documentation, knowledge articles,



and SOPs.

- Work with L3 teams and vendors for complex issue resolution.

- Participate in rotational shifts and global support coverage.

Required Skills

- Hands-on experience with Azure, AWS, or GCP administration.

- Knowledge of:

- Virtual Machines / EC2 / Compute Engine

- Storage Services

- Virtual Networks, VPCs, Load Balancers

- IAM, RBAC, Security Groups

- Backup & Disaster Recovery

- Monitoring tools (Cloud Watch, Azure Monitor, Operations Suite)

- Scripting knowledge in Power Shell, Bash, Python, or Shell scripting.

- Understanding of ITIL processes.

- Excellent troubleshooting and customer communication skills.

Preferred Certifications

- Azure Administrator Associate

- AWS Sys Ops Administrator

- Google Associate Cloud Engineer

- ITIL Foundation

📌 Cloud Support Engineer (Azure/AWS/GCP) (India)
🏢 Theomnihire
📍 India