Duration: 6 months (Contract, may extend based on business needs)
Notice period preferred: Immediate to 30 Days
Work model: 5-day work week
Shifts : Rotational shifts (Night)
What we are looking for:
- We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
- This role requires robust written communication skills, attention to detail, and the ability to resolve customer queries efficiently
- Handle inbound customer interactions via chat with professionalism and empathy
- Understand customer issues and provide accurate, timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
- Document chat interactions clearly and accurately in internal systems
- Ability to manage multiple chat conversations simultaneously
- Excellent written communication and typing accuracy
Client will provide: -
- Two-way cabs with nodal points within 40km radius
- Incentives
- 1 month training at Client site and afterwards will be moved to production.
NOTE: Meals are not provided
Skills: Customer Support, Customer Satisfaction, CSAT, Chat Support, Non Voice
Experience: 0.00-0.00 Years
📌 Chat Support (Gurugram)
🏢 Artech Infosystems Private
📍 Gurugram
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