Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an key role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Who you are:

You are an experienced service management professional with hands-on experience supporting enterprise People technology services. You understand the importance of stable, secure, and user-centred People services across employee lifecycle processes, talent, recruitment, learning, performance, workforce management, reporting, integrations, and operational support. You are customer centric, commercially aware, and confident operating in a complex global environment. You take ownership of incident restoration, service level performance, change coordination, problem management, service communications, stakeholder alignment, vendor performance,



and continuous service improvement for People Function services.

What You’ll Own:

• Act as the key point of contact for People Function service support across People stakeholders, HR operations, business process owners, Enterprise Applications teams, Global Technology Services & Operations, support teams, and internal/external service providers.
• Own all aspects of People Function service management, including incident, change, problem, knowledge management, service communications, service creation, transition, and operation.
• Ensure service lines deliver reliable customer service, incident restoration, service request fulfilment, and service level agreement performance for People processes, platforms, and integrations.
• Monitor, report, and improve the availability and performance of end-to-end People Function services, including business-critical HR processes and downstream integrations.
• Develop People Function

📌 Oracle HCM Service Manager (Bengaluru)
🏢 Arcadis
📍 Bengaluru