About the Role
We are looking for a Client Experience Lead to be the face of our company for clients commissioning custom eLearning. You will work directly with one of our co-founders, with real ownership and direct access to leadership. You will own the client relationship from kick-off to final sign-off: understanding the training need, translating it for our instructional design and development teams, defending our storyboards, and keeping projects on time and within scope. You will also help grow the business by generating leads for our sales team.

Reporting and Working Relationship
• Report directly to a co-founder, working closely with them on client strategy, key accounts, and business priorities.
• Escalate sensitive client situations and scope or commercial conversations to the cofounder early, while owning day-to-day client management independently.
• Contribute to how we shape our client onboarding, process, and growth, with a voice in decisions that affect both.

Key Responsibilities

Client communication




• Be the single point of contact for all client conversations with L&D; heads, HR teams, and subject matter experts (SMEs).
• Run kick-off calls to capture learning objectives, target audience, tone, branding, delivery platform, and constraints.
• Follow up proactively for raw content (SME material, decks, SOPs, policy documents, brand assets), feedback, and approvals so timelines don't stall.

Requirement translation
• Convert client requirements into explicit briefs for the instructional design, graphic design, and development teams.
• Play back our understanding to the client for confirmation before storyboarding begins.
• Consolidate client and SME feedback into clear, non-conflicting instructions for the team.

Storyboard ownership and defense
• Present storyboards to the client and defend the instructional and creative approach, including content flow, interactions, assessments, visuals, and narration.
• Explain the learning rationale behind our deci

📌 Client Servicing Manager (Mumbai)
🏢 QuoDeck Technologies
📍 Mumbai