Role Description

ServiceNow CMDB Administrator

Experience: 5+ Years

Location: Hyderabad,Pune,Chennai,Trivandrum,Noida,Gurugram,Bangalore,Kochi

Job Overview

We are looking for a ServiceNow CMDB Administrator with robust experience in CMDB, Discovery, ITOM, CSDM, and CMDB Governance. The ideal candidate will be responsible for maintaining CMDB data quality, managing Discovery, supporting Identification & Reconciliation processes, and ensuring CMDB compliance across the enterprise.

Key Responsibilities

• Administer and maintain the ServiceNow CMDB platform.
• Manage CI classes, relationships, lifecycle, and data governance.
• Monitor and improve CMDB Health and data quality metrics.
• Configure and support Discovery, MID Servers, and Service Mapping.
• Manage Identification & Reconciliation Engine (IRE) rules.
• Perform CMDB audits, data reconciliation, and compliance reporting.
• Troubleshoot CMDB, Discovery, and data integrity issues.
• Collaborate with infrastructure and application teams to onboard services and maintain accurate CI data.

Required Skills





• ServiceNow CMDB
• Discovery
• ITOM
• Service Mapping
• CSDM
• IRE (Identification & Reconciliation Engine)
• CMDB Health & Data Governance
• MID Server Administration
• Reporting & Dashboard Creation
• ITIL & Configuration Management

Required Experience

• 5+ years of ServiceNow Administration experience.
• 3+ years of hands-on experience with CMDB and Discovery.
• Strong experience in CMDB Governance, Data Quality, and Configuration Management.
• Experience working in Agile/Scrum environments.

Certifications

• ServiceNow Certified System Administrator (CSA) - Mandatory
• CIS Discovery - Preferred
• CIS ITOM - Preferred

Education

• Bachelor's degree in Computer Science, Information Technology, or related field.

Skills

ServiceNow CMDB, Discovery, ITOM, CSDM, Service Mapping, IRE, MID Server, Configuration Management, CMDB Governance, CSA.

📌 Lead II (Bengaluru)
🏢 UST
📍 Bengaluru