Company: Caterspoint Futuristic Foods
Experience Required: 3+
Location: Delhi (Ghitorni)
Shift: Rotational Shifts
Workdays: 6 days working with rotational week off
Budget: 25K to 28K per month

Company Details:
Caterspoint Futuristic Foods is a quick-growing cloud kitchen and food services brand based in South Delhi. We specialize in delivering high-quality, hygienic, and chef-crafted meals with strong focus on innovation, consistency, and customer satisfaction. With our expanding operations and modern approach to food production, we aim to provide excellent taste, service, and a superior dining experience.

Role Overview:
We are looking for an experienced CRM Specialist to manage customer interactions, handle a customer support team, resolve complaints, monitor service quality, and maintain accurate customer and CRM data. The ideal candidate should have strong communication and problem-solving skills, the ability to handle escalated customer concerns, and experience in managing a team in a customer service or CRM environment.

Key Responsibilities:




• Manage and supervise the CRM/customer support team to ensure smooth day-to-day operations.
• Handle customer queries and concerns through calls, emails, messages, and other communication channels.
• Manage inbound calls professionally and ensure effective resolution of customer concerns.
• Handle critical and escalated customer complaints with a customer-focused approach.
• Ensure timely closure of customer complaints and follow up where required.
• Coordinate with Operations, & Kitchen and other internal teams to resolve customer issues.
• Maintain and regularly update customer information, interaction records, feedback, and complaint data.
• Prepare and maintain accurate CRM reports and MIS.
• Monitor customer ratings, reviews, feedback, and complaint trends to identify recurring issues.
• Conduct regular/weekly coordination meetings with Shift Managers and Area Managers regarding customer concerns and service improve

📌 Customer Relationship Management Specialist (New Delhi)
🏢 Caterspoint
📍 New Delhi