Tailored residential property management, with Brightstone.
Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a recent standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.
Position: CRE
Business: Property and Asset Management
Job Overview
You will be the face of Brightstone at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
· Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
· Maintaining a hospitality outlook and always look presentable.
· Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
· Taking daily rounds of the Reception lobby and reporting any lapses/ observations to the relevant team.
· Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
· Responding to emergency situations (as per Brightstone policies) and contact the proper authorities when needed
· Being familiar with lost and found procedures.
· Nominating and attending the training programs at site/ Brightstone office.
· Addressing concerns through daily checking of mails for priority requests.
· Receiving calls and emails from clients.
· Ensuring closure of complaints by proper communication to stakeholders.
· Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
· Updating the handover/ takeover register before
📌 Customer Relationship Executive (Mumbai)
🏢 JLL
📍 Mumbai