• The candidate is required to work on GDS, issue/reissue PNRs, issue refunds, air tickets, drive hotel & car invoices, ADM research etc. Should have sound knowledge of GDS – sabre, should be able read/articulate fare rules and fulfill the request

• Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing/reissuing/refunding tickets/ADM research etc.

• Candidate will be required to action PNRs and ensure SLA adherence

• Should have excellent understanding of travel business to ensure smooth day to day operations

• Candidate should be result oriented and should be able to resolve queries from market

• Should be a self-starter & quick learner with ability to multi-task

• The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of

• Should be able to maintain excellent quality along with high productivity

Responsibilities

• Should be able to maintain excellent quality along with high productivity





• The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork

• Should have an eye for detail with high focus on quality and controls

• Flexible to work 365 days, 24/7 setting knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage

Qualifications

• Graduate With ~2 Years of experience in travel industry

• Degree/Diploma in Travel - Air Fares & Ticketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service

📌 Travel Counselor (Gurugram)
🏢 American Express
📍 Gurugram