Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements

· 3 to 10 years of work experience in voice operations

· Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns

· Ensure appropriate production problem records opened, monitored and closed

· Ensure processing deadlines are met

· Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS

Competencies Required:

· Robust verbal and written communication skills to interact with clients and team members

· Proficient in analyzing data and reports to make informed decisions regarding verification processes.

· Capability to identify issues within the verification process and implement practical solutions

· Ability to manage

· Handle daily workflow

· Reporting as required

Responsibilities




Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements

· 3 to 10 years of work experience in voice operations

· Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns

· Ensure appropriate production problem records opened, monitored and closed

· Ensure processing deadlines are met

· Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS

Competencies Required:

· Strong verbal and written communication skills to interact with clients and team members

· Proficient in analyzing data and reports to make informed decisions regarding verification processes.

· Capability to identify issues within the verification process and implement practical solutions

· Ability to manage

· Handle daily workflow

· Reporting as required

Qualifications
Graduation 2 - 5 Years

📌 Assistant Manager (Pune)
🏢 EXL
📍 Pune