"You own everything that happens after a customer clicks buy, in India and the US. Support, fulfilment,
vendors, inventory and the research that shapes what we build next. Marketing brings customers in. You
make sure they come back."

About BrewSkin :
BrewSkin is a precision beauty applicator brand from India. We make the tool that decides how well
everything else you own actually works. Our hero is the Oat Cream and Espresso Puff pair, built after two
years of R&D.;
We launched in May 2026 from Gurugram. In our first quarter we crossed 900 customers with zero paid
acquisition, and almost every order was at full price. In September we took BrewSkin to Recent York, where
our first pop-ups sold 200+ units. BrewSkin was founded by Rishabh Kapoor (Founder and CEO) and Kompal Matta Kapoor (Co-Founder
and CMO, and the creator behind the brand's community).

What you'll own :
1. Customer support, every channel
• WhatsApp, Instagram DMs, email and phone, India and US.
• Set up ticketing, SLAs and reply standards in our brand voice.
• Turn every repeat complaint into a fix upstream (site copy,



packaging, a flow) so it never comes back.
2. Order fulfilment
• Daily dispatch, courier partners, COD verification and returns.
• Cut RTO and delivery times, and keep every order trackable.
3. US operations
• Run our US stock, carrier and shipping partner, plus US support by phone and email.
4. Member experience
• Run membership operations end to end: onboarding, deliveries, renewals, service.
5. Vendor management
• Own our manufacturers (India and China), packaging, PR box and courier vendors.
• Negotiate pricing, set quality checks, enforce replacement terms, keep agreements on file.
6. Inventory planning
• Forecast demand, plan reorders and raise POs for founder approval.
• Protect stock for key seasons and launches. No stock-outs, no dead stock.
7. Product research
• Turn customer feedback, reviews and returns into product insight.
• Scan competitors and categories, and shortlist supp

📌 Director of Customer Success (Gurugram)
🏢 BrewSkin
📍 Gurugram