You will bridge the gap between business requirements and technical AI orchestration—leveraging Data Cloud, building exact prompts, and designing multi-agent environments while adhering to strict trust and security standards.
Responsibilities
Key Responsibilities
1. Agent Design & Orchestration
● Configure AI Agents: Design and deploy autonomous agents using Agent Studio utilizing Topics, Instructions, and Actions (TIA) to handle complex business scenarios.
● Action & Workflow Integration: Build and connect standard and custom agent actions by integrating Salesforce Flows, Apex actions, and external APIs.
● Multi-Agent Interoperability: Architect agent-to-agent communication protocols and utilize the Model Context Protocol (MCP) and Agent APIs for cross-platform workflows.
2. Prompt Engineering & Grounding
● Prompt Architecture: Author, manage, and optimize scalable prompt templates in Prompt Builder using field generation and flex types.
● Data Grounding:
Implement robust grounding techniques using structured and unstructured business data to prevent AI hallucinations and ensure highly relevant agent responses.
3. Data Strategy & Data Cloud
● Data Library Management: Leverage the Agentforce Data Library to feed real-time context to the reasoning engine.
● Retrieval Optimization: Configure Data Cloud retrievers, data chunking, and indexing strategy across keyword, vector, and hybrid search methods.
4. Testing, Lifecycle & Security
● Validation: Use the Agentforce Testing Center and reasoning traces to evaluate, debug, and optimize agent decision intelligence and accuracy before live deployment.
● ALM & Deployment: Manage the application lifecycle of AI models, deploying configurations seamlessly from Sandboxes to Production environments.
● AI Governance: Enforce the Einstein Trust Layer, configure Agent Users secure access permissions, and ensure strict compliance with corporate data security and ethical AI practices.
Qualifications
Technical Requirements
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📌 Salesforce Agentforce Specialist (India)
🏢 Zensar
📍 India