Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Vmware Virtualization Administration
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
A senior-level Systems Administrator with deep expertise in enterprise Windows Server and VMware vSphere environments, including advanced virtualization platforms such as VMware vSAN, NSX-T, and Site Recovery Manager. The preferred candidate must hold atleast 1 Windows Or VMware certifications, demonstrate proficiency in scripting/automation tools, and possess working knowledge of AWS for supporting hybrid cloud workloads. AWS certification is preferred but not mandatory.

Key Responsibilities




L2/L3 Operations
Perform deep RCA for major incidents including memory dumps, VMware ESXTOP analysis, and performance profiling
Participate in Change Advisory Board (CAB) submissions and execution of critical infrastructure changes
Define and refine operational runbooks for the team
Manage and execute change requests following ITIL change management processes
Coordinate and lead scheduled maintenance windows for Windows and VMware infrastructure
Proactively identify recurring issues and propose permanent resolutions or optimized workarounds
Escalate complex issues to L3/senior engineers following the defined escalation matrix
Windows Server Administration
Participate in Windows Server lifecycle management – OS upgrades, P2V migrations to VMware, and server decommissioning
Administer Windows Server 2016/2019/2022 across physical and virtual environments
Manage Active Directory including GPO configura

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru