In This Role, Your Responsibilities Will Be:
AI Governance, Policy & Responsible Deployment
• Define, document, and enforce Emerson AI governance policies, ethical guidelines, compliance expectations, and approval standards for Salesforce AI capabilities, including Agentforce and Einstein
• Review proposed AI toolsets and agent use cases across business functions for regulatory, ethical, privacy, security, and business-process readiness
• Establish practical guardrails for agent design, topic configuration, actions, data grounding, escalation, auditability, and human oversight
• Track evolving AI regulations, Salesforce trust guidance, and corporate policies, translating requirements into usable governance practices for delivery teams
• Create AI risk assessment templates, model/use-case review checkpoints, exception processes, and remediation procedures for Salesforce AI deployments
Agentforce Enablement & Design Leadership
• Advise workstream teams on Agentforce design patterns, agent topics, actions, instructions, prompt quality, hallucination prevention,
and protected handoff to human users
• Enable responsible AI innovation by helping teams move from concept to governed pilots, production readiness, and measurable business outcomes
• Partner with Data Cloud, Data Stewardship, and Integration teams to ensure agent grounding data is accurate, permission-aware, compliant, and fit for intended use
• Develop reusable Agentforce patterns, documentation, training materials, and playbooks to accelerate consistent adoption across Business Groups and World Areas
Audit, Monitoring & Continuous Improvement
• Audit AI agent usage, performance, quality, compliance, bias risk, and outcome measures, coordinating remediation actions when issues are identified
• Define AI trust and safety metrics, adoption metrics, value measures, and executive reporting for Salesforce AI capabilities
• Partner with Security, Legal, Compliance, Architecture, and Data teams to ensure AI controls ali
📌 Lead Engineer Salesforce AI Agentforce (India)
🏢 Emerson
📍 India