Senior Case Support Executive

Location: Bangalore (Remote - Work From Home Position)
Working Hours: 7:00 PM IST to 4:00 AM IST (Night Shift)

Role Overview:
We are looking for a detail-oriented and tech-savvy Senior Case Support Executive to join our operations team. This role is ideal for individuals who are organized, process-driven, and interested in building a long-term career in the immigration services industry.

You will work closely with licensed Immigration Consultants, assisting with documentation, case preparation, and client communication to ensure applications are processed accurately and in compliance with IRCC and provincial immigration guidelines.

This role requires a minimum of two years of experience in Canadian Immigration Industry. The ideal candidate will be comfortable managing client inquiries, maintaining CRM records, and supporting application processes within a quick-paced and service-oriented environment.

Key Responsibilities:
• Review client documents to ensure completeness and accuracy as per immigration program requirements




• Prepare and organize case files for various immigration applications
• Draft letters, checklists, and forms as directed by consultants
• Track document expiry dates and follow up with clients for renewals
• Communicate with clients to collect documentation and provide process updates
• Maintain accurate records in Zoho CRM and internal trackers
• Schedule appointments and manage internal reminders
• Assist consultants with immigration forms (IMM forms, PNP forms, etc.)
• Conduct basic research on program requirements and documentation standards

Requirements:
• Bachelor’s Degree is preferred, candidates holding a Bachelor of Science (BSc), Bachelor of Commerce (BCom), or Bachelor of Business Administration (BBA), or other relevant bachelor’s degrees may also be considered.
• Must have access to a laptop with reliable internet connectivity
• Strong written and verbal communication skills
• Fluency in Punjabi, Hind

📌 Senior Case Support Executive (India)
🏢 Ethicworks Immigration Services
📍 India