Description Of Responsibilities

CRM Developer

• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks

developed as part of an Agile Backlog process.

• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project

delivery.

• Work closely with and be a member of a team led as assigned by the company to implement solutions as

defined.

• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE

with Contact Center applications, self-service portals, SAP, and payment gateways.

• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
• Ensure the seamless integration, best in class performance, and productive data flow across systems.
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE

solutions.

• Promote user adoption through effective change management and support.
• Provide ongoing support and optimization for Dynamics 365 CE solutions.




• Identify and implement improvements to enhance system functionality and user experience.
• Configure Dynamics 365 CE applications to meet specific business requirements.
• Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified

Routing, etc. for Omnichannel features.

• Work with technical teams to ensure customizations and integrations are aligned with functional needs.
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within

Application Lifecycle Management best practices, company Standards, and company Software Development

Lifecycle documentation.

• Develop and maintain a productive working relationship with technology staff, business owners, project

sponsors, vendors, and key clients.

• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks an

📌 MS Dynamics CRM Developer (India)
🏢 Altraize
📍 India