Description

Job Description

Associate lead should be able to handle team members

Deliver SLA along with excellent reporting metrics

Excellent communication skills along with Contextual understanding

Conduct briefings & team meetings for status updates, current product information, policy and procedure change etc.

Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.

Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.

Enthusiastic to learn current concepts & strong communication skills to convey the same to the team and client.

Required Interpersonal skills like – Behavioral, Confidence, Positive approach/attitude towards team or situations.

Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.

Should have knowledge of handling sensitive situations and decision making





Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an workplace which creates the team fun at work simultaneously.

Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Job Responsibilities

Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)

Maintain, create and check the daily process reports

Check the daily tasks and prioritize as per requirements

Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions

Perform quality audits and share quality feedback

Requirements

Job Description

Associate lead should be able to handle team members

Deliver SLA along with excellent reporting metrics

Excellent communication skill

📌 Associate Lead0 (Hyderabad)
🏢 GlobalLogic
📍 Hyderabad