Description

- Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place.
- Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities.
- Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times
- Generate change advisory board (CAB) meeting agenda
- Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes
- Attend daily change review meetings,
- Attend weekly meetings to review their changes.
- Send out daily major change communication.
- Review Knowledge articles and update/modify as needed
- Provide change management training as needed.
- Generate change Management KPIs/SLAs
- Should be well versed in ITSM reporting

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)

Required Skills

Agile Methodology, Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, Service Now Platform, Storage Management, VMware, VMware Administration, Vmware Cloud, VMware Clusters {+ 23 more}

Language

English

Language Proficiency -

Proficient - C2





Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a agile work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Technical Associate - Infrastructure Services 5B (India)
🏢 1401 Genpact India
📍 India