Your IT Future, Delivered. Test Manager (Service Now)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #Great Place ToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about Service Now and as we are expending in India, we are looking for a Test Manager to join us. A Service Now Test Manager oversees and coordinates all testing activities within a Service Now setting. This role involves developing test strategies, managing test plans, and ensuring the quality of Service Now implementations while collaborating with various stakeholders. #DHL #DHLITServices #Great Place # Together Unstoppable

What you would do:

- Develop and Implement Test Strategies: Create comprehensive test plans and define testing methodologies to be followed across teams.
- Manage Testing Resources: Assign testers, oversee their work, and ensure efficient allocation of resources.
- Coordinate Testing Activities: Align testing efforts with project timelines and ensure effective completion of all testing.
- Collaborate with Stakeholders: Work with developers, project managers, and other stakeholders to integrate testing into the development lifecycle.
- Analyze Test Results: Gather and report on testing metrics to provide insights and identify areas for improvement.




- Risk Management: Identify, assess, and communicate testing-related risks to stakeholders.
- Ensure Quality: Work to ensure that all Service Now implementations are of high quality and meet user requirements.
- Utilize Service Now Test Management Tools: Use the Service Now Test Management module or integrate with other testing tools as needed.

What you should have:

- Ideally, 5+ years of experience with Service Now: Proven hands-on experience in the Service Now space
- Strong Understanding of Testing Methodologies: Knowledge of software testing methodologies and best practices.
- Experience with Service Now: Familiarity with Service Now testing capabilities, including the Automated Test Framework (ATF).
- Coordinator Skills: Excellent communication, collaboration, and leadership skills to manage activities effectively.
- Analytical Skills: Ability to analyze test data and provide actionable insights.
- Risk Management Experience: Experience with risk management and quality assurance processes.
- Agile Methodologies: Experience with Agile development methodologies is often preferred.
- Education and Experience: Bachelor’s degree in a relevant field with several years of experience in software testing and management roles.

An array of benefits for you:

- Hybrid work arrangements to balance in-office collaboration and home flexibility.
- Annual Leave: 42 days off apart from Public / National Holidays.
- Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
- In House training programs: professional and technical training certifications.

📌 Test Manager (India)
🏢 DHL INFORMATION SERVICES (INDIA
📍 India