Description

Responsibilities: Ensure delivery meets customer expectations, SLA requirements, and customer satisfaction, with a focus on noise-free operations. Assess actual performance against goals, taking corrective actions as necessary to keep the team on track. Identify opportunities to drive value beyond SLAs and contractual terms, driving value share and transformation initiatives. Ensure timely resolution of customer and intensified issues, including root cause analysis to prevent recurrence. Mentor, guide, and empower the team to meet targets and key people metrics. Focus on talent building for future growth through effective hiring, resource planning, and utilization. Build strong relationships with internal business partners and customers to drive business growth and cross-sell opportunities. Proactively identify business and financial risks and develop alternatives or mitigants.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant Learning Symbiosis Instute of Distant Learning, SHRM Certified Qualified (SHRM-CP) - Protouch Protouch

Required Skills

Budgeting, Cloud Computing, Data Analytics, Digital Certificates, Employee Consultation, Employee Data Management, Employee Experience, Employee Grievances, Employee Lifecycle Management, Employee Relations, Ethical Compliance, Experience Design (Including Customer/User Experience), Global Payroll, User Experience (UX), Workday Compensation, Workday Payroll

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular





Master Skill List -

HRO - Employee Lifecycle Management

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Service Delivery Leader - HRO - Employee Lifecycle Management 3 (India)
🏢 1401 Genpact India
📍 India