The Role

- Keep WWS running, secure, and supported.

- As Supervisor – BAE & CIO, you will lead the day-to-day management of business applications, IT infrastructure, end-user support, system availability, security, incidents, changes, and vendor coordination.
- You will ensure that employees have reliable access to the tools and systems they need while maintaining strong SLA, security, uptime, and service standards.

What You Will Own – Your Responsibilities

- Lead BAE & CIO support operations and assign daily priorities.
- Monitor and resolve application, infrastructure, network, and access issues.
- Track incidents, changes, escalations, and resolution timelines.
- Maintain server, backup, system availability, and network performance.
- Monitor security alerts, access controls, and compliance requirements.
- Track vendor performance and SLA compliance.
- Support application rollouts, user training, and system adoption.
- Maintain accurate IT documentation, asset records, and operational reports.
- Identify recurring issues and implement preventive and corrective actions.
- Coordinate with internal teams and vendors to ensure uninterrupted operations.

Non-negotiable Metric

- SYSTEM AVAILABILITY + SERVICE DELIVERY
- TARGET: ≥ 99.9% System Uptime | ≥ 95% SLA Compliance
- Measured through uptime, incident resolution, SLA adherence, security compliance, backup success, and reduction in recurring IT issues.

THE FIGHT: WHAT YOU WILL FIGHT :

- DOWNTIME + RECURRING FAILURES
- You will fight system downtime, unresolved incidents, security gaps, poor application adoption, and vendor SLA failures.
- Your goal is to identify issues early,



restore services quickly, and prevent the same problem from happening again.

WHO THRIVES HERE : Three Traits We Cannot Teach :

- You take ownership — You own an issue until it is resolved, not simply escalated.
- You are proactive — You identify risks and failures before they affect users.
- You lead with discipline — You ensure incidents, changes, security activities, and vendor commitments are properly tracked and documented.

The Wws Perks

- Training in IT infrastructure, business applications, security, and ITSM practices.
- Exposure to the complete WWS technology and application environment.
- Prospect to lead BAE & CIO support operations.
- Cross-functional collaboration with Operations, Technology, and Support teams.
- A role with direct responsibility for system reliability and employee productivity.

Qualifications

- Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
- 6 + years of experience in IT support, infrastructure, application support, or related operations.
- Experience in team supervision or IT service coordination.
- Working knowledge of Windows/Linux systems, networks, applications, backups, and IT troubleshooting.
- Understanding of incident, change, problem, and SLA management.
- Strong knowledge of IT security, access management, and compliance.
- Experience with vendor coordination and reporting is preferred.
- Strong problem-solving, communication, documentation,team-management skills,delegation, accountability, and conflict-resolution skills.

Contact us on [email protected] / (phone hidden)

To Apply: https://careers.wonderws.com

📌 Supervisor : Information Technology Management (Vellore)
🏢 Wonder Worth Solutions
📍 Vellore