- Responding to escalated customer issues from L1 Customer Support Specialists.

- Excellent communication skills, especially related to relaying information between technical and non-technical parties

- Working closely with support and Level 3 teams.

- Building a deep technical knowledge of our product capabilities for both the front and back end.

- Escalating issues when required according to defined escalation paths.

- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.

- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues

- Work continuously to document product and technical knowledge.

- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

Skills:- Python, SQL, Amazon Web Services (AWS), Customer Support and Quality management

📌 Support Solution Specialist (India)
🏢 Avon Quality Management
📍 India