Lead Service Now Developer (India)

Location: Hyderabad OR Bangalore (Remote during training, then project deployment minimum 2 days per week in office)
Employment Type: Full time
Company: Revolent

About the Opportunity

Revolent is seeking experienced Lead Service Now Developers to join an exciting career acceleration programme designed in partnership with a leading global professional services and consulting organisation.

This opportunity is ideal for senior Service Now professionals who combine strong technical delivery capabilities with proven leadership experience. Successful candidates will be expected to remain hands-on in solution design and development while leading development teams, mentoring engineers, and driving delivery excellence across enterprise transformation programmes.

Following an intensive training and onboarding programme, consultants will be deployed onto large-scale Service Now projects where they will lead technical teams, contribute to solution architecture, and deliver complex business outcomes for enterprise clients.

What Makes This Opportunity Different?

- Fully funded, instructor-led Service Now and AI training programme.
- Opportunity to lead large-scale enterprise Service Now implementations.
- Exposure to global digital transformation programmes.
- Technical leadership responsibilities while remaining hands-on with development.
- Work with some of the world's leading enterprise customers.
- Ongoing mentoring, leadership development and career progression.
- Potential pathway to a permanent role with the client following successful project delivery.

The Role

As a Lead Service Now Developer, you will provide technical leadership across Service Now delivery teams while remaining actively involved in the design, development, and implementation of solutions.

You will be responsible for guiding developers, promoting engineering best practices, managing technical delivery risks, and ensuring high-quality solutions are delivered to clients. This role requires an individual who has successfully led development teams and can demonstrate the ability to balance leadership, stakeholder management, and hands-on technical contribution.

Key Responsibilities

Technical Leadership

- Lead and mentor teams of Service Now developers across multiple workstreams.
- Conduct code reviews and ensure adherence to development standards and platform best practices.
- Support technical decision-making and provide guidance on solution design and implementation approaches.




- Define development standards, reusable frameworks, and governance processes.
- Drive sprint planning, estimation, technical backlog refinement, and release activities.
- Act as the senior technical escalation point for complex platform issues.
- Collaborate with Solution Architects to translate business requirements into scalable technical solutions.
- Support the growth and development of junior and mid-level developers through coaching and mentoring.

Hands-On Development

- Design and develop scalable Service Now solutions using platform best practices.
- Configure and customise Service Now applications, workflows, forms, business rules, UI policies, and client scripts.
- Develop integrations using REST, SOAP, Integration Hub, and third-party APIs.
- Build and maintain Service Catalog items, record producers, and automated workflows using Flow Designer.
- Develop custom applications using App Engine.
- Support Service Portal and Employee Center development.
- Troubleshoot technical issues and deliver robust solutions in complex enterprise environments.
- Contribute actively to development activities and remain involved in coding and technical delivery.

Stakeholder & Delivery Management

- Work closely with clients, business stakeholders, architects, and project managers.
- Lead technical workshops and design sessions.
- Communicate technical concepts effectively to both technical and non-technical audiences.
- Identify delivery risks and drive resolution strategies.
- Ensure solutions meet quality, performance, security, and scalability requirements.

Required Experience

Essential

Leadership Experience

- 15+ years' hands-on Service Now Development experience.
- 10+ years' experience leading or managing Service Now development teams.
- Proven experience leading technical delivery on enterprise-scale Service Now implementations.
- Demonstrable experience mentoring, coaching, and developing technical team members.
- Experience managing development priorities, sprint delivery, and technical work allocation.
- Strong stakeholder management and client-facing experience.




- Track record of driving technical quality through governance, code reviews, and development standards.

Technical Experience

Strong experience across core Service Now platform capabilities including:

- Business Rules
- Client Scripts
- Script Includes
- UI Actions
- Flow Designer
- Service Catalog
- Integration Hub
- REST APIs
- SOAP APIs
- App Engine
- Service Portal

Additional requirements:

- Robust Java Script development experience.
- Strong understanding of Service Now architecture and platform best practices.
- Experience working within Agile delivery teams.
- Experience with CI/CD, deployment, and release management processes.

Service Now Module Experience

Candidates must demonstrate strong experience in at least one of the following areas:

HR Service Delivery (HRSD)

Experience delivering employee-focused workflows and services, including:

- Employee onboarding and offboarding
- HR case management
- Employee Service Center
- Knowledge management
- Lifecycle event automation

IT Operations Management (ITOM)

Experience with:

- Discovery
- Service Mapping
- Event Management
- CMDB optimisation
- Infrastructure visibility and monitoring

Customer Service Management (CSM)

Experience delivering customer-facing solutions, including:

- Case management
- Omnichannel support processes
- Self-service portals
- Customer workflow automation
- Service request management

Desirable Experience

- Service Now Certified System Administrator (CSA).
- Service Now Certified Application Developer (CAD).
- Certified Implementation Specialist certifications.
- Service Now Certified Technical Architect (CTA) pathway exposure.
- ITSM certification.
- Experience with AI-powered Service Now solutions.
- Experience with CSDM and CMDB governance.
- Experience leading distributed or offshore development teams.
- Previous experience within a consulting or professional services environment.
- Experience contributing to solution architecture and technical strategy.

What Success Looks Like

Successful candidates will be able to demonstrate:

- Ownership of end-to-end technical delivery.
- Strong people leadership and team development capabilities.
- Ability to lead by example while remaining hands-on with development.
- Excellent client engagement and stakeholder management skills.
- Consistent delivery of high-quality, scalable Service Now solutions.
- Experience driving technical standards and engineering excellence across teams.

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