Company Description Pikova Water is a Himalayan natural mineral water brand created for homes and spaces that prioritize what they consume every day, treating high-quality water as a standard rather than a luxury. The water is sourced from the Himalayas and delivered through a model focused on trust, hygiene, and consistency. Pikova is building its brand, operations, supply chain, doorstep delivery, and subscription experience from the ground up to serve modern communities. The company caters to homes, hospitality spaces, wellness environments, and individuals who believe water deserves more attention. Pikova embodies “The Art of Water,” bringing thoughtfully curated hydration to everyday life.
Role Description The Customer Relationship Specialist is a full-time, on-site role based in Gurugram. This role is responsible for managing and nurturing customer relationships across households, hospitality partners, and wellness spaces, ensuring a seamless and positive experience with Pikova’s subscription and delivery services. Day-to-day tasks include handling customer inquiries,



resolving issues, coordinating with operations and delivery teams, and proactively monitoring customer satisfaction and retention. The specialist will maintain accurate customer records, analyze feedback and usage patterns, and recommend improvements to processes and communication. The role also involves educating customers about Pikova’s product, supporting onboarding for new accounts, and contributing to initiatives that strengthen brand trust and loyalty.
Qualifications

• Solid customer service and customer support skills, with a focus on building long-term relationships.
• Proven ability to drive customer satisfaction and address concerns with empathy and professionalism.
• Excellent communication skills, both verbal and written, suitable for diverse customer interactions.
• Solid analytical skills to interpret customer feedback and operational data for actionable insights.
• Comfort workin

📌 Customer Relationship Specialist (Gurugram)
🏢 pikova water
📍 Gurugram