? Location: Banashankari II Stage, Bengaluru
? Experience: 1–3 Years
? Industry: Real Estate / Sales Operations
Skyvibe Groups is looking for a detail-oriented Backend Operations Executive to support our sales team through effective lead management, call quality monitoring, process tracking, and operational improvement.
? Key Responsibilities? Call Quality Monitoring
• Monitor inbound and outbound sales calls
• Evaluate communication, pitch accuracy, and process adherence
• Maintain call audit reports and track performance trends

? BDE Activity Tracking
• Track BDE activities during on-site visits
• Monitor check-ins, timelines, and productivity

? Lead Management & Recovery
• Identify dropped, missed, and unresponsive leads
• Re-engage leads before and after sales visits
• Support improvement in lead conversion

⚙️ Process Improvement & Gap Analysis




• Identify gaps in sales and lead-management processes
• Highlight communication, tracking, and execution issues
• Support process improvements and workflow optimization
• Handle escalations involving delayed or mishandled leads
• Monitor TAT for lead handling
• Collect and analyze customer feedback
• Track competitor/market feedback from field inputs

? What We’re Looking For✅ Strong analytical and problem-solving skills
✅ Valuable communication and coordination abilities
✅ Attention to detail and a process-driven mindset
✅ Ability to multitask
✅ Good knowledge of the real estate sector is preferred
✅ Experience in sales operations, backend operations, or support roles
✅ Call auditing / quality analysis experience is an advantage

📌 Quality Analyst (Bengaluru)
🏢 SKYVIBE REALTY
📍 Bengaluru